Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the product must be completely unused and in the same condition that you received it. The item must be unworn, undamaged, with all original tags attached, and in its original packaging.

You’ll also need to provide your receipt or other proof of purchase.

Customers are responsible for the cost of return shipping. We do not cover return shipping costs unless the item received was defective, damaged, or incorrect.

To request a return, please contact us at support@tryvantor.store.

Once your return request has been approved, we will provide you with the return address and instructions on how to send the product back to us.

Please do not send the product back before contacting us and receiving the return address from our support team. Items sent back without first contacting us may not be accepted.

Damages and Issues

Please inspect your order when you receive it and contact us immediately at support@tryvantor.store if the product is defective, damaged, or if you received the wrong item.

We will review the issue and work with you to find an appropriate solution.

If the item is confirmed to be defective, damaged, or incorrectly sent, we may cover the return shipping costs.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or rejected.

If your return is approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@tryvantor.store.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you generally have the right to cancel or return your order within 14 days, without providing a reason.

Where applicable, you may be responsible for the direct cost of returning the product.

For any questions regarding returns or order cancellations, please contact us at support@tryvantor.store.